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Our Legal Framework Protects Your Account

When you open an account at ipotot, your funds, personal data and gaming activity are covered by clear terms of service and privacy practices.

Payment SecurityData PrivacyAccount AccessWithdrawal Terms
ipotot Our Legal Framework Protects Your Account
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Our support team is available to answer questions about account terms, your rights, data requests and withdrawal procedures.

Live Chat Open the live chat widget in the lobby or account dashboard.
Support Email Send formal requests — data access, account closure, term clarifications — to our support…
In-App Form Navigate to Account > Legal & Help > Contact Support.
YOUR SECURITY & PRIVACY

How We Protect Your Data and Account

ipotot uses bank-grade encryption for all payment and login data. Your account password is hashed and never stored in plain text.

Encryption & Security

All payment, password and account data is encrypted end-to-end. We audit our security systems quarterly and maintain SSL certificates on every page you log into.

Login Monitoring

We track login locations and device fingerprints. If we detect an unusual login from a new device or region, we send you an alert and ask you to verify before access is granted.

Payment Verification

Every deposit and withdrawal is verified against your registered payment method. We cross-check identity details before processing payouts to DANA, OVO, GoPay, QRIS or bank transfer.

Data Retention

Account data is kept while your account is active. After closure, we retain transaction records for seven years to comply with anti-money-laundering rules. Personal details are deleted after two years unless you request otherwise.

Data Requests & Changes

You can request a full copy of your personal data, update your profile details, or ask for deletion of specific information. File requests via in-app support or email; we respond within ten business days.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences, and detect fraud. You can control cookie settings in your browser. Disabling cookies may affect account access and security features.

Legal and Account Rights — Frequently Asked

Read the answers to the most common questions players in Makassar and across Indonesia ask about account terms, data privacy, withdrawals and your rights as an ipotot player.

When you request account closure, we suspend logins immediately and hold any remaining balance in your wallet. If you have funds, we process a final withdrawal to your registered payment method within three to five business days. Your account data is retained per our privacy policy for legal and fraud-prevention purposes.

Yes. Go to Account > Legal & Help > Request My Data. You will receive an email with your personal details, transaction history, login records and device information in a readable format within ten business days. You can also contact support to request this manually.

Open Account > Payment Methods. Select your current DANA, OVO, GoPay or QRIS link and choose 'Update'. Enter your new payment details and confirm. The new method is active immediately for next deposit or withdrawal.

Deposits are final once credited to your account balance. If you believe a deposit was duplicated or made in error, contact support within 48 hours with your transaction ID. We will investigate and process a refund to your original payment method if the error is confirmed.

After you request a withdrawal, we verify your identity and account status (typically under one hour). Your funds are then sent to your registered DANA, OVO, GoPay, QRIS or bank account. Clearing time depends on your bank or payment provider, usually one to three business days.

We collect your full name, email, phone number, date of birth and residential address. We verify this information against your payment method to comply with anti-money-laundering rules. You may be asked for additional documents (ID photo or bank statement) before your first withdrawal.

Your account activity and transaction history are private to you and our compliance team. We do not share your gameplay data, balance or betting history with third parties unless required by law. You can review your own transaction log at any time in your Account > History section.