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How We Protect What You Share

When you open an account with ipotot and deposit via DANA, OVO, GoPay or QRIS, we keep your personal and payment details private and secure.

Account security encryptedPayment details protectedYour control over data
ipotot How We Protect What You Share
REACH US ANYTIME

How to Contact Us About Your Privacy

We respond to privacy requests and data concerns through multiple channels available to you every day.

Live Chat Open the chat window in your account lobby to reach our support team instantly.
Email Support Send privacy questions or data requests to our privacy contact address.
Account Settings Update your personal information, email, and phone number directly in your account dashboard under…
SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Your account security and data privacy are built into how ipotot operates. We use industry-standard encryption for all connections, verify your identity before processing withdrawals, and regularly audit our systems.

Encryption & Access

All data between your device and our servers uses SSL encryption. Your password is hashed and never stored as plain text. Only verified staff can access account details.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and confirm the receiving account belongs to you.

Data Retention

We keep your account data while you're active and for a reasonable period after closure for dispute resolution and tax compliance where local law requires it.

Your Data Rights

You can request a full copy of your personal data, correct inaccurate information, or ask us to delete non-essential details via your account settings.

Third-Party Sharing

We share only what payment processors and licensed operators in Indonesia need to complete your deposits and withdrawals. We do not sell or rent your data.

Policy Updates

When we update this privacy policy, we notify you in your account inbox. Significant changes take effect 30 days after notice unless local law requires sooner compliance.

Privacy Questions Answered

We retain your account data for the period required by Indonesian law to handle disputes, verify past transactions, and meet tax obligations. Personal details like your name and contact information may be archived longer than transaction records. You can request deletion of non-essential data anytime via account settings.

We don't store full payment credentials. Payment partners like DANA, OVO, GoPay and QRIS hold your wallet details; we only receive confirmation that your deposit or withdrawal succeeded. We verify each transaction came from your linked account before crediting or debiting your ipotot balance.

Yes. Log into your account, go to Profile, and select 'Download My Data.' We'll compile your account details, transaction history, support messages, and device logs into a file you can download within 24 hours.

We use cookies to keep you logged in, remember your language preference, and understand how you use the lobby so we can fix bugs and improve performance. You can control cookies in your browser settings, but disabling them may affect your login experience or slow down the lobby.

Start with our support team via live chat or email — they handle most privacy questions. For formal complaints about data handling, you can escalate through your account dashboard or contact our privacy officer directly using the details in the support section above.

Game studios that power our live tables and slots receive only your user ID and game session data — never your personal name, address, or payment details. Depends on local law whether we share analytics; we always comply with Indonesian data protection rules.

We monitor for suspicious login attempts and lock your account temporarily if we detect unusual activity. Check your email immediately for alerts. Contact our support team right away if you suspect fraud; we'll help you secure your account and review recent transactions.